At New Indian Bakery (NIB), we take immense pride in delivering high-quality, freshly prepared products. Given the perishable nature of our goods, we have a strict but fair refund and return policy. Please read the following terms carefully.

1. No Returns or Refunds We do not accept returns or provide refunds once an order has been delivered. Our products are made to order and packed with care, ensuring they reach you in the best possible condition.

2. Exceptions for Damaged or Spoiled Products We only offer a replacement in the rare event that a product is damaged, spoiled, or incorrectly shipped. To qualify for a replacement:

• You must record a live unboxing video clearly showing the damaged or incorrect product

• The issue must be reported within 24 hours of receiving the delivery

• The product must not be consumed or tampered with

3. How to Request a Replacement Send your complaint with the live video and order details to: Email: sales@newindianbakery.in | WhatsApp: +91 98432 85675 Our support team will evaluate the issue and, if approved, dispatch a replacement at no additional cost.

4. Non-Eligible Cases

• Complaints without a valid live video proof

• Delayed complaints beyond 24 hours

• Issues caused due to incorrect storage post-delivery

5. Final Rights NIB reserves the right to accept or reject any replacement claim based on the evaluation of evidence.